We replace or refund in full, your choice, if an item arrives damaged or faulty, if it has a printing or stitching defect, if you receive the wrong item, size or colour, if the print does not match the artwork you approved, or if it never arrives. Email orders@stitchedsailor.com within 30 days of delivery with your order number and a photo. You do not pay return shipping.
Every piece is printed or embroidered with your own boat and cannot be restocked or resold, so we do not accept returns for change of mind or for ordering the wrong size. Nothing prints until you approve the artwork, and every size has a fit guide on the product page.
Email us as soon as you can. Before production we can change anything or cancel and refund in full.
Refunds go back to the original payment method, usually within five to ten business days.